What Do Online HVAC Reviews Really Tell You?

Learn how to find and compare online HVAC reviews so you can select the right heating and cooling contractor. Call now for more info. 

When it comes to making big decisions, people often turn to online reviews for help. They want to know what other people’s experiences were like before they make a purchase or commit to anything. And when it comes to heating and cooling contractors, online reviews can be really helpful in deciding who to go with.

But it’s key that you remember not all reviews online are the same. Some companies may be more likely to encourage their happy customers to leave a review, while others may do a better job of responding to negative feedback. So what do online HVAC reviews really tell you? Let’s take a closer look.

The Quality of the Contractor’s Work

When you’re looking for an HVAC contractor, one of the first places you’ll probably look is online. A quick Google search will bring up a list of contractors in your area, along with reviews from their past customers. But what do those reviews indicate about the quality of the contractor’s work?

Unfortunately, they won’t tell you as much as you might initially think they would. Online reviews are often biased, and even when they’re not, they can only give you a limited picture of what it’s like to work with a particular contractor. For example, a customer may have left a review right after the contractors left, rating them highly on their service and professionalism. But months later, when poor quality equipment degrades prematurely, the user is less likely to update their review. 

The Quality of Their Customer Service 

Customer service is one of the most important factors to consider when choosing an HVAC contractor, yet it’s often overlooked in favor of things like price. A company may have the cheapest prices in town, but if their customer service is poor, it’s not worth doing business with them. 

Make sure you’re taking into account more than just the ratings when reading online HVAC reviews. You should also pay attention to what people are saying about their experiences calling the company and having their contractors work in your home. Look for patterns that are both good and bad in those stories for a more accurate assessment of the average customer experience with the provider.

What to Look For In Online HVAC Reviews 

How many people reviewed the company

The number of reviews a company has can give you a good idea of their level of experience. If they only have a few reviews, they may be new to the scene and still working out the kinks. On the other hand, if they have hundreds or even thousands of reviews, they’re likely to be more established in your area and have a good track record.

The ratio of good to bad feedback

When reading online HVAC reviews, pay attention to the ratio of good to bad feedback. This can indicate how satisfied customers are with the workmanship and customer service a company provides. 

A high ratio of good feedback indicates that the company is doing something right, while a high ratio of bad feedback could be cause for concern. To get a more well-rounded idea of what a company is like, be sure to read through a few different reviews before making a decision.

How the company responds to negative reviews

Another thing to look for in online HVAC reviews is how the company responds to negative feedback. This can tell you a lot about their customer service and whether they’re willing to go above and beyond to make things right or not. A company that takes the time to respond thoughtfully and address concerns is one that cares about its customers’ satisfaction.

Get Qualified HVAC Help From Jones Services Today 

Online HVAC reviews are clearly a very helpful tool for choosing a contractor. But it’s most important to look at the whole picture and not just the number of stars a company has. Consider the quality of their work, their customer service, and how they handle negative feedback. If you’re looking for qualified HVAC help, look no further than Jones Services. 

Our team of highly trained professionals are experts in the field and can provide you with the quality service you need. We pride ourselves on our customer service and will always go the extra mile to make sure you’re satisfied. Contact us to speak with a qualified contractor today by calling [hls_phone_number] to learn more about what we can do for you.

Or, browse our extensive customer reviews here to see what others in your area have to say about the quality of our HVAC equipment and services.