The North American Technician Excellence (NATE) is a non-profit organization that sponsors a certification program that equips HVAC service professionals with the knowledge and expertise necessary to excel in their field. Before becoming NATE certified, an HVAC service professional must pass a rigorous series of trainings and tests. Because the NATE program is the only certification program supported by the HVAC industry, hiring a NATE certified service professional is essentially a guarantee from the industry that the individual meets a high achievement level and possesses the skill set to get the job done right the first time.
When you hire a NATE certified service professional, you are ensuring the work you pay for is on par with the best in the industry. Hiring an uncertified technician to do the job can be hazardous; putting you at risk of losing time and money if the work is shoddy or incomplete. Your home is your sanctuary so it makes sense to bring in the best in the business when its heating or cooling systems needs some work. Uncertified techs are often uninterested in doing the best possible work and can leave you feeling as if they’ve rushed the job. Improper service or flawed installation can lead to poor indoor air quality (a leading cause of asthma in young children), noisy operation, uncomfortable humidity, carbon monoxide poisoning, risk of fire or explosion and inefficient operation, which can lead to higher energy bills.
NATE service professionals are specially trained and tested to guarantee that your heating and cooling systems are serviced or installed to your own specifications. NATE certified service professionals are also coached on customer service and understand the value of quality customer relations and will work courteously and efficiently to complete the work within a strict deadline. Hiring a NATE certified service professional means your heating or cooling system will be attended to by someone with a vast knowledge of current industry standards, policies and improvements. NATE certification has come to occupy an integral role in constructing a solid, trusting relationship between the HVAC industry and its customers. A NATE certified service professional rightly makes you feel confident in the service you purchased. Those four letters signify the service professional’s ongoing commitment to transparency, reliability and quality.