John D, a technician/equipment evaluator with Jones Services, was knowledgeable, helpful, practical, thorough in explaining my options.
John V, a comfort advisor, explained the 3 options in terms of how they would impact my home, the ambient comfort levels, efficiency & practicality of each option, and cost/payment options. He was able to answer many of my questions, and was going to confirm what I had seen/read/heard about certain incentives/rebates.