accounts/108421903622590264635/locations/6263384682218367374

If I could give Jones negative stars,” I would … let me start here. On Saturday 12/28/2024, I went online and scheduled a generator repair to take place on Thursday 1/2/2025 “between 8am and 4pm.” I received a text response from Jones immediately after. On Monday 12/30, I called Jones to confirm the appointment and to try to get a more specific time frame. According to “Danielle,” my 1/2 appointment was noted and she recommended that I call Jones on the morning of 1/2 to see which tech had been assigned and what time I could expect the tech’s arrival. Yesterday (1/1), I received a text from Jones telling me that “[one] of its Residential Service Professionals … will be arriving, Thursday January 2, 2025.” The text asked me to reply my confirmation and I did. This morning, I called Jones (as recommended by “Danielle”) and spoke with “Barbara.” I asked what time I could expect a tech to come to do the repair. She stated that I should have been called to get a more specific description of the problem. I told her that I didn’t get a call so she asked me questions about the situation which I answered including that we still had electrical power but we were concerned that the generator would not work in an outage (an occurrence that is all too often where I live). “Barbara” told me that the repair could not take place today but that she could schedule something for the following week — most likely a $396 maintenance service call. This was not acceptable, and I told her that I needed to speak with my family to see who could be available on whatever date was given (since I had already blocked out my entire day today for the scheduled service). I also expressed my dissatisfaction with Jones’ online system and its overall system of handling appointments. This is no way to run a business and expect that any good will can come of practices such as those I just experienced. On reflection, I will not reschedule the service appointment with Jones.